Verification Officer job in pakistan job in india 2022

Verification Officer job in pakistan job in india 2022

Verification Officer job in pakistan job in india 2022

Job details

Salary

₹16,000 – ₹20,000 a month

Benefits & Perks
Cell phone reimbursement, Food provided
Job Type
Full-time

Benefits

Pulled from the full job description
Cell phone reimbursement
Food provided

Full Job Description

Job Description

Job description

Reservations and Customer Care – Hotels – Lady Canditate Only

Preference to those candidates living in Humayunpur, Safdarjung Enclave, Munirka, Vasant Vihar, RK Puram and Naraina

3 vacancies.

01 vacancy reserved for deserving canditates from the North East – Nagaland, Manipur, Mizoram, Assam or Meghalaya

VSK Innkeeping

www.vskinnkeeping.com

Administrative Function

  • Scheduling and overseeing personal and office calendar
  • Phone support for incoming calls to the Director and to the Reservations Department.
  • reminding the office of important tasks and deadlines
  • General Errands
  • Transport and Appointments
  • Travel and packing
  • Shopping assistance
  • Event planning and assistance
  • Office assistance and office F&B
  • Filing bills and documents

Job Types: Full-time, Regular / Permanent, Contractual / Temporary, Fresher

Salary: ₹16,000.00 – ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food allowance

Schedule:

  • Day shift
  • Flexible shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

 

 

 

apply now



InP – Call Center Supervisor I

Job details

Job Type
Full-time

Full Job Description

Position Type :

Full timeType Of Hire :

Experienced (relevant combo of work and education)Education Desired :

Associate’s DegreeTravel Percentage :

0%

GENERAL DUTIES & RESPONSIBILITIES

  • Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
  • Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
  • Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
  • Ensures adequate phone coverage including making decisions regarding scheduling changes.
  • Acts as an escalation point for resolving the most difficult customer issues.
  • Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
  • Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
  • Serves as an escalation point for resolving the most difficult customer issues.
  • Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
  • Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
  • Approves and implements streamlining opportunities and process improvements.
  • Coordinates customer service activities with other internal functions.
  • Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
  • May serve as a backup to more senior customer service management in their absence.
  • Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
  • Ability to lead and manage large teams effectively
  • Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
  • Demonstrated problem-solving and decision-making skills
  • Demonstrated analytic and root cause analysis skills for process improvement initiatives
  • Demonstrates effective people skills and sensitivities when dealing with others
  • General skill in the use of MS Office and other standard software applications required to perform the job duties
  • Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

Privacy Statement

 

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

 

Sourcing Model

 

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

 

#pridepass

 

 

 

apply now



Call center operations analyst I

Job details

Job Type
Full-time

Full Job Description

Position Type :

Full timeType Of Hire :

Experienced (relevant combo of work and education)Education Desired :

Bachelor’s DegreeTravel Percentage :

15 – 25%

GENERAL DUTIES & RESPONSIBILITIES

  • Extracts data from large scale databases or information systems to create custom datasets or models.
  • Merges, transforms, manipulates and creates datasets into required format for analysis.
  • Analyzes and summarizes data into graphs, charts, plots and reports for management use in support of call center operational and business objectives.
  • Develops simulations or models of long-term call volumes, call traffic, traffic flow, financial impacts, problems and/or issues within the call center’s operations.
  • Analyzes information obtained from models or simulations to track operational metrics and forecast long-term call volumes and contact rates, learning curves, training needs, and/or to define operational problems and provide proposals for solutions. Creates capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management.
  • Provides recommendations for improvement and written documentation that relates to analysis of data.
  • Researches data anomalies and issues.
  • Prepares reports of findings for management to facilitate decision-making.
  • Creates tables, figures, listings or other references for use in reports and presentations of analysis.
  • Tests and validates statistical and financial models to ensure accuracy and validity.
  • Works across multiple call center teams to ensure successful implementation of solutions to operational problems.
  • Assists in the development of business operations processes and procedures.
  • May provide guidance and/or mentoring to less experienced Customer Service Representatives.
  • Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree in mathematics, finance, business, computer science or statistics or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
  • Knowledgeable of descriptive statistics, inferential statistics, and statistical programming packages, e.g., SAS, SPSS
  • Strong computer skills including advanced features of MS Excel, Word and Access
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship management skills
  • Ability to work productively in a fast-paced call center environment
  • Ability to communicate effectively with associates and all levels of management
  • Multi-task and detail-oriented with ability to work with little supervision
  • Ability to work within deadlines and strict timeframes
  • Strong analytical and problem-solving skills
  • Excellent time management skills

FIS JOB LEVEL DESCRIPTION
Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

Privacy Statement

 

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

 

Sourcing Model

 

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

 

#pridepass

 

 

 

apply now

Leave a Comment

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.

Powered By
Best Wordpress Adblock Detecting Plugin | CHP Adblock